Get Care
Patient Service Guide
Get Signed Up. We are here to help. Call (916) 737-5555 to schedule an eligibility or enrollment appointment.
WellSpace Health offers SMS in English. You can now text (916) 277-0573 when needing to schedule an Appointment. Operating Hours for SMS: Monday-Friday 7:00 AM to 7:00 PM
Appointments
To schedule an appointment or learn more about our medical care, dental care, mental health care, women’s health & pregnancy care, addiction treatment, or supportive services, please visit Get Care.
If you can’t want for an appointment, Immediate Care, is a convenient walk-in option when you need to see a healthcare provider quickly. Don’t wait for hours in an emergency room, receive same-day care from us. Immediate care services include treatment for illnesses such as allergies, asthma, cough/cold, eye/ear infection, fever, and flu. We also provide treatment for minor injuries such as cuts, strains, burns, insect stings, minor back/muscle pain.
WellSpace Health’s Virtual Visit Portal
Zoom
To prepare for your visit, please download the Zoom application.Â
Zoom for Desktop  Download
Please allow Zoom to access the camera and microphone on your device, which will enable your provider to conduct the WellSpace Health Virtual Visit.
Once the application has been installed please click here and enter the 10 digit meeting number provided to you by WellSpace Health.
New Patients
If you are a new WellSpace Health patient please fill out these three forms and email the completed forms to telehealth@wellspacehealth.org prior to your appointment.
Empanelment
What is Patient Empanelment?
Empanelment is the act of assigning individual patients to individual primary care providers (PCP) and care teams with sensitivity to patient and family preference.
Empanelment Process
When you see the same Primary Care Provider (PCP), at a Health Center, you will be auto empaneled to them. Once you are empaneled to a Primary Care Provider (PCP) your appointments will be scheduled with that provider for every visit. If you’d like to be re-empaneled to a different Primary Care Provider, you may do so by letting your Health Center front desk team know or by calling (916) 737-7555. You will only be able to be re-empaneled to a new provider three times per year. Your request might take up to two weeks to process.
Patient Advocates
Patient Advocates serve as liaisons between our Health Centers and outside community entities. They focus on ensuring patient access to resources that are available to them within the community. You can receive assistance from a Patient Advocate with applying for benefits such as Medi-Cal, CalFresh, and hospital charity assistance programs at your Health Center.
Health Records Request
Requests for health records may be submitted by patients, clients, and healthcare professionals.
Learn How to Request Medical Records for PatientsLearn How to Request Medical Records for Health Care ProfessionalsReferrals
What is a Referral?
A referral is a written order from your Primary Care Provider (PCP) to be evaluated for a specific medical service.
What is an Authorization?
A prior authorization is a requirement from your insurance for you to obtain Health Care Services or medications before the care is provided.
Referral Process
- An order for a specialty referral or diagnostic imaging (e.g. Ultrasound, MRI, CT scan) is submitted by your Primary Care Provider.
- Specialty referrals (e.g. Cardiology, Dermatology or Neurology) may go to an eConsult (electronic consult sent to a specialist from the PCP) specialist or in-person specialist.
- For eConsults, a specialist will review your concerns and make a recommendation for your care to your provider.
- The Health Care Team will schedule a new appointment with your PCP (provider) to discuss the specialist recommendations with you as needed.
- Many referrals must be authorized by your insurance first, when the authorization results are obtained you will receive a call, letter, text, or portal message from the Referral Department with the referral information.
- Contact the specialty office or diagnostic imaging location to schedule an appointment based on your availability as soon as possible.
- If you do not receive a notification from the Referral Department within three weeks, contact us at 916-737-5555 and select the option for referrals assistance.
- You may also log into your patient portal to inquire regarding referrals this will ensure that you connect with your Health Care team.