Diversity, Equity, Inclusion & Belonging

WellSpace Health provides effective, equitable, understandable and respectful quality care and services responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs. WellSpace Health responds respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, disabilities, religions, genders, sexual orientation, and other diversity factors in a manner recognizing, affirming, and valuing the worth of individuals, families, and communities, and protects and preserves the dignity of each.

WellSpace Health offers language assistance to individuals who have limited English proficiency and/or other communication needs at no cost to them, to facilitate timely access to all healthcare services.

WellSpace Health informs individuals of the availability of language assistance services clearly, and in their preferred language, through handouts, lobby postings, and same-language employees.

WellSpace Health ensures the competency of individuals providing language assistance services by contracting with qualified professional providers, and recognizing the use of untrained individuals and/or minor children should be avoided if at all possible.  

WellSpace Health provides easy-to-understand print and multi-media materials and signage in languages commonly used by the populations in the service area.

WellSpace Health gathers data on community needs and patients served in any given area, and uses data to plan and implement services responsive to the cultural and linguistic diversity of the populations served.

WellSpace Health partners with other community members and entities to design, implement, and evaluate cultural and linguistic services, and creates linguistically and culturally appropriate grievance procedures in order to identify, prevent, and resolve complaints.

WellSpace does not discriminate on the basis of culture, language, class, race, ethnic background, disability, religion, gender, sexual orientation, or other diversity factors.

WellSpace Health will honor culture-based requests to the fullest extent compatible with the service being provided. Examples include food choices and attendance at cultural events.

Patients of WellSpace Health may use the restroom compatible with their gender identity as the patient themself defines it.

WellSpace Health makes reasonable accommodations as required by the Americans with Disabilities Act.